Services

Our Technical Support Department is made up by highly qualified professionals on Digital Television. Their experience on the field allows having a department with methods that guarantee optimal response time.

Premium Support

Our priority is the success of our customers in their businesses.

Personal attention 24 hours a day, 365 days a year to guarantee that your Digital TV system is operating and that you provide to your customers the best service quality. This service, apart from offering phone and onsite support, has back up equipment which is intended to solve operational contingencies.

Premium Support

Gold Support

The remote assistance minimizes the repair time.

Personal assistance on working days from 9 AM to 6 PM. It is perfect for those needing technical advice, to make adjustments and reexamine the working conditions.

Gold Support

Quality Commitment

We design solutions

Our qualified team of professionals offers solution designs, including architecture and specifications of each of them, providing a clear view to turn your needs into successful business solutions.

Quality Commitment

Systems Integration

We integrate solutions

Network Broadcast offers recourses, knowledge, tools and processes that are necessary for the effective installation and integration of the solutions in your network.

Systems Integration

CUSTOMER CARE PLUS

The Customer Care Plus service aims at providing a 24-hour access to the tools, recourses and knowledge to mitigate risks that may arise on the stage of every process.

Investigacion y desarrollo
ONGOING BACK-UP EQUIPMENT

We have backup equipment in our offices. In the event of a contingency, the device is immediately replaced without affecting the operations.

Investigacion y desarrollo
MODEL LABORATORIES

We have state-of-the-art software and hardware to reproduce the conditions that are causing problems to customs and to provide a quick and effective solution.

Investigacion y desarrollo
REMOTE ASSISTANCE

The remote assistance minimizes the repair time. Moreover, an assistance service will be available for those needing technical advice, to make adjustments and reexamine the working conditions.

Investigacion y desarrollo
RECORDING AND MONITORING

For each reported support event, we have an identification number in order to monitor the event by means of management software.

Investigacion y desarrollo
TRAINING SERVICES

We offer a complete training service, with courses adapted to each product or system, so that our customers may have the sufficient autonomy to deal with the acquired solutions. We combine theoretical knowledge to understand the equipment’s operation with practical exercises for each participant.

Quotes

"Having Network Broadcast´s Premium Support implies relying on the support of a Professional Service Team that meets the needs to guarantee business operation the 365 days of the year"

— Engineer Oscar Ramirez, Cable Plus

"Network Broadcast is the partner for a company that is always trying to improve”

— Engineer Edson Ferraz, CTBC Brazil, stated.